RETURN POLICY

🦆 UNCOMMON DUCK RETURN POLICY

Effective April 25, 2025

Hey there, cool duck! 🧡
We hope you love every single thing you snag from UNCOMMON DUCK. But we get it—sometimes things just don’t work out. If your order isn’t quite what you expected, we’re here to help you waddle through the return process with ease.

First Things First:

Give your goodies a once-over when they arrive!
If something’s not right (like damage or a mix-up), please email us within 72 hours of delivery so we can make it right.

 Return & Refund Basics:

You’ve got 14 days from when your order lands to email us and request a return. You can choose:

  • Refund to your original payment method

  • Store Credit for your next awesome find

NOTE: We can’t accept returns after the 14-day mark, so don’t snooze!

Store Credit Details:

Store credits go to the email you used at checkout.
Didn’t get it? Check your spam folder—it may be hiding in there!

Exchanges:

Want a different size or color? We got you!

  • Once we get your return, we’ll ship your exchange for free.

  • New items aren’t reserved until we finish the return process.

  • If your requested item is out of stock, we’ll send you store credit instead.

Final Sale = No Take Backs:

The following are FINAL SALE and can’t be returned, exchanged, or credited:

  • Sale items ending in .00

  • Doorbusters, flash sales, style grabs, collection sales, and single sale items

  • Jewelry & sunglasses

  • Intimates (like bralettes & bodysuits)

  • Hair accessories, hats

  • Beauty & personal care items

  • Power Hour deals (they’re wild, but final!)

Any of these returned items will be sent back to you (with extra shipping costs), so double-check before you ship!

How to Send It Back:

Ready to start your return? Email our headquarters:
📧 sweetwoods.collective@gmail.com
Include your order number and what you’d like to return/exchange.

 Return Processing Time:

  • Please allow 5–10 business days once your return hits our warehouse.

  • You’ll get an email once your store credit is issued or your exchange is on the way!

  • Heads up—we don’t send a confirmation when your package is received, so hang onto that tracking number.

 A Few Final Notes:

We reserve the right to refuse returns that don’t follow the policy above.
This version of our return policy replaces all previous ones (yep, even printed ones!).
Last updated: 4/25/25

Let us help you find something you absolutely love! 💛
Thanks for being part of the UNCOMMON DUCK fam!